Services

IT Support

Break free from the worries of IT so that you can spend more time focusing on what really matters - your business! Our IT offering is communicative and hassle-free.

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What can you expect from VISCREO IT Support

Our IT services aim to reduce common issues, increase employee engagement and help you focus your time on your business.

Microsoft 365 & Google

We provide training and support for both Microsoft 365 & Google Workspace infrastructure, giving access to the right tools for your business.

Regular site-visits

Sometimes it’s best to have a personal touch. That is why we schedule regular visits to your office to talk to users and rectify any hardware issues. We also use this time to run through performance metrics, SLA times and project planning.

Rapid remote support

99% of our support issues get closed on their first call. Get instant access to a member of our support team and fast problem resolution, no matter where you are in the world.

Extended support hours

IT issues aren’t just for 9-to-5, that is why users get access to 7-day-a-week support and extended phone line access. We are also on hand day & night to respond to more severe issues.

Proactive problem resolution

Thanks to our AI-backed monitoring system, we receive actionable reports on device & account performance so that we can rectify them before they become problems for your business.

Maintenance & Monitoring

Keep on top of device updates through regular performance and security patching. Our automated system ensures your devices remain up-to-date without impacting productivity.

Hardware procurement

Make sure you are providing employees with the tools for success through reliable hardware. All hardware purchased through VISCREO arrives pre-configured for your business and ready to use.

Disaster Recovery
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Disaster Recovery

Backups that ensure business continuity

Data security is a vital part of your ensuring business’ success in case of external or internal disasters. All our customers & products are backed up regularly at very little cost to your business.

This service is provided as standard, keeping your business safe and secure from threats external and internal.

Why partner with VISCREO

Our customers trust us with the operation of their business through the smooth-running of their IT system. With numerous industry accreditations, it's easy to see why all of our customers are happy with their IT.

Transparency & reporting

We never upsell our software and only recommend a solution that is mindful of your business requirements & budget. Many of our customers also receive regular cashflow forecasts, helping you to budget for your IT

Variable pricing model

Our pricing doesn’t follow set “plans”, allowing it to be fully bespoke to your business requirements. Click here for an overview of our IT support pricing.

Accredited & experienced

We hold years of industry experience, working with healthcare professionals and financial institutions to ensure their emails are secure, auditable and follow industry guidelines.

No long-term contracts

VISCREO is a long-term IT support partner by choice, not by contract! Most of our customers are on monthly rolling contracts and we never set excessive contract terms.

Training
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Training

We provide your users with the tools for success

Your employees are the backbone of your business, so it’s important to ensure they have every chance of success through tailored IT training. We hold regular training sessions for key business applications, security best practices and new product launches.

Our Helpdesk also includes a range of training materials for users to study in their own time and at their own pace.

Security
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Security

Cyber security that works

From employee devices, to network security and through to your email infrastructure, VISCREO is on hand to monitor, react and protect your business from external and internal security risks.

We apply a vigorous security standard to all our customers, without affecting the productivity of your employees and at little cost to your business.

Frequently asked questions

Still have questions? Get in touch using our contact form or send us an email at hello@viscreo.co.uk.

Will you sign an NDA?

Of course! Your data is protected through GDPR/SOC/HIPAA standards and our access to your data is clearly layed out in our privacy policy upong onboarding. Many of our customers also ask us to sign their own NDAs, which we are always happy to comply with.

Should I use Google or Microsoft?

There is no particularly correct answer to this question. We provide customers with both options to suite a range of different requirements. If you are looking for a very easy-to-adopt solution and only have 1-5 employees then we typically recommend Google Workspace.

On the other hand, if you are looking for an IT solution you can grow into and require more enterprise level functionality - such as advanced auditing, permission sets and backups - then we would recommend adopting Microsoft 365.

What are you IT operating hours?

Our IT operating hours are the same as our business hours. We are available 9am-8pm Monday to Friday and 9am-2pm Saturday & Sunday.
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Ready to start your IT support journey?

Click on the image to book a free visit or speak to a friendly member of our team on 02382 444 386.