Managed IT Support
Break free from the worries of IT so that you can spend more time focusing on what really matters - your business! Our IT offering is communicative and hassle-free.
What can you expect from VISCREO IT Support
Our IT services aim to reduce common issues, increase employee engagement and help you focus your time on your business.
Regular site-visits
Sometimes it’s best to have a personal touch. That is why we schedule regular visits to your office to talk to users and rectify any hardware issues.
Rapid remote support
99% of our support issues get closed on their first call. Get instant access to a member of our support team and fast problem resolution, no matter where you are in the world.
Extended support hours
IT issues aren’t just for 9-to-5, that is why users get access to 7-day-a-week support and extended phone line access. We also provide optional 24/7 support.
Maintenance & Monitoring
Keep on top of device updates through regular performance and security patching. Our automated system ensures your devices remain up-to-date without impacting productivity.
Backups that ensure business continuity
Data security is a vital part of your ensuring business’ success in case of external or internal disasters. All our customers & products are backed up regularly at very little cost to your business.
This service is provided as standard, keeping your business safe and secure from threats external and internal.
Why partner with VISCREO
Our customers trust us with the operation of their business through the smooth-running of their IT system. With numerous industry accreditations, it's easy to see why all of our customers are happy with their IT.
Transparency & reporting
We never upsell our software and only recommend a solution that is mindful of your business requirements & budget. Many of our customers also receive regular cashflow forecasts, helping you to budget for your IT
Variable pricing model
Our pricing doesn’t follow set “plans”, allowing it to be fully bespoke to your business requirements. Get in touch for a free, no-hassle quote!
Accredited & experienced
We hold years of industry experience, working with healthcare professionals and financial institutions to ensure their emails are secure, auditable and follow industry guidelines.
No long-term contracts
VISCREO is a long-term IT support partner by choice, not by contract! Most of our customers are on monthly rolling contracts and we never set excessive contract terms.
We provide your users with the tools for success
From robust Lenovo computing power to Ubiquiti cloud-managed networks, we provide your business with the tools for success through tried, tested and reliable hardware.
All laptops & desktops purchased through VISCREO arrive pre-configured for your business and ready to use. We also offer a range of options to work within company budgets and that meet requirements for future-proofing.
Delivering quality employee training
Your employees are the backbone of your business, so it’s important to ensure they have every chance of success through tailored IT training. We hold regular training sessions for key business applications, security best practices and new product launches.
Our Helpdesk also includes a range of training materials for users to study in their own time and at their own pace.
Frequently asked questions
Still have questions? Get in touch using our contact form or send us an email at hello@viscreo.co.uk.
Should I use Google or Microsoft?
There is no particularly correct answer to this question. We provide customers with both options to suite a range of different requirements. If you are looking for a very easy-to-adopt solution and only have < 50 employees then we typically recommend Google Workspace.
On the other hand, if you are looking for an IT solution you can grow into and require more enterprise level functionality - such as advanced auditing, permission sets and backups - then we would recommend adopting Microsoft 365.
What are you IT operating hours?
Do you support remote users?
Do you provide 24/7 support?
What are managed IT services?
Managed IT services is an ongoing service that a company pays for which typically includes: regular support, monitoring, security management, ongoing compliance and site visits. The role of the IT company is to manage and maintain all the technology and acts as an outsourced IT department.
The company providing the IT services is known as a Managed Service Provider, or an MSP.
Ready to start your IT support journey?
Get in touch to arrange a same day visit to your office and independent audit of your IT system.
